As our products are digital eSIMs delivered instantly, our refund policy is designed to balance fairness and usage. Please read our guidelines below regarding refund requests.
Eligibility for Refunds
You may be eligible for a refund if:
- The eSIM has not been installed or activated
- The QR code has not been scanned
- You contact us within a reasonable time after purchase
Non-Refundable Cases
Refunds will not be provided if:
- The eSIM has already been installed or activated
- The QR code has been scanned
- The issue is due to device incompatibility
- The device is carrier-locked
- Incorrect installation or usage by the user
- Change of travel plans after activation
- Poor coverage in certain areas where service is still available
Technical Issues
If you experience connectivity issues:
Please contact our support team first to let us know of the issue.
We will assist you in troubleshooting and resolving the connectivity issue.
If the issue is verified to be caused by our service and cannot be resolved, a partial or full refund may be considered.
Duplicate Purchases
If you accidentally purchase multiple plans for the same destination:
Contact us as soon as possible
Refunds may be issued if the extra eSIM has not been used
Delivery Issues
If you did not receive your eSIM:
Please check your spam or junk folder
Contact us for assistance immediately
We will ensure your eSIM is delivered properly
Processing Time
Refund Processing Details
Approved refunds will be processed within a reasonable timeframe.
Please note that the time it takes for funds to appear in your account may depend entirely on your payment provider.
Important Notes
eSIMs are one-time use digital products
Once activated, they cannot be reused or resold
Please ensure your device is compatible before purchasing
Refund Requests & Support
For any refund requests or support, email us at:
Please include in your email:
- • Your order number
- • A brief description of the issue
Our Commitment
We are committed to providing a reliable travel experience. If something doesn’t work as expected, our team will do our best to assist you.
Last updated: May 2026